Any product that is defective, within 30 days of receipt, you must complete the Return Material Authorization (RMA) form (available by sending an email to

If your unit is defective and is still within the manufacturer's warranty period, an RMA request must be completed to obtain a return authorization number, so that you can return your unit for repair. This request is mandatory.

All shipping charges are non-refundable except for a shipping error on our part. Some manufacturers may request that certain defective products be returned directly to them for repair.