Privacy Policy
Your privacy, our commitment
LA CLEF DE SOL INC. conducts its business in accordance with the strictest standards of ethics and integrity.
All services offered by LA CLEF DE SOL INC. hereinafter “CLEF DE SOL” are confidential.
We undertake to make every effort to respect and protect your privacy, in accordance with the Act on the Protection of Personal Information in the Private Sector (LPRPSP) and other applicable privacy laws. We are also committed to transparency and accountability in the management of any personal information you may provide to us.
The purpose of this privacy policy is to inform you of our practices regarding the collection, use, disclosure, retention and destruction of your personal information. It also informs you of your rights regarding your personal information.
In the course of our activities, we collect, use and process personal information for the purpose of offering some of our services.
By providing personal information to us through our website www.clefdesol.com, you agree to your personal information being processed pursuant to the terms of this policy and you authorize CLEF DE SOL and its service providers to use your information for the purposes stated below. It is therefore important that you read it. If you disagree with any aspect of our policy, please do not provide your personal information.
Definition of personal information
Personal information is any information relating to a natural person that allows that person to be identified directly or indirectly. This includes name, home address, telephone number, age, gender, marital or family status, identification number, financial information, level of education, etc.
Professional contact details are also personal information, but no consent is required to collect, use or communicate this information for the purpose of communicating or facilitating communication with someone for professional purposes.
1. Who are we?
Founded in 1978 by Mr. Bertrand Bergeron, La Clef de Sol is a Quebec company specializing in the retail sale of electronics and computer products.
In order to increase its purchasing power and always offer you the best prices, La Clef de Sol has brought together more than 135 affiliated merchants across Canada under its “La Clef de Sol” and “Cybertronic” banners.
For more than 49 years, La Clef de Sol has surrounded itself with specialists at all levels in order to develop a relationship of trust with its distinguished clientele, making it always “the best place in town”.
2. What personal information do we collect?
When you visit our website www.clefdesol.com, we may collect and process different types of personal information about you that are necessary for the provision of our services, namely:
· Identity information (full name);
· Contact details (email, telephone and postal address);
· Your MasterCard or Visa credit card details;
· Any other personal information voluntarily provided in the Message section of our contact form available on our website www.clefdesol.com or sent by email to the addresses mentioned on our website: ventes@clefdesol.com (repair / return and cancellation of order) or support@clefdesol.com (after-sales service);
· Any other personal information voluntarily provided in the online shop chat on the website www.clefdesol.com;
· Information that can indirectly identify you: geographical location including location linked to your IP address, your interests and preferences including your preferred official language, your saved searches, data relating to your device (including device identifiers and the operating system used), the way you interact with our website, etc.
If you are a minor under the age of 14, you are kindly requested to identify yourself as such and not to provide us with any personal information without the express consent of the holder of parental authority or a guardian.
3. How do we collect your personal information?
We collect your personal information in several ways:
· Directly from you:
When you directly provide personal information by creating a customer account directly on our website www.clefdesol.com to order electronic and computer products, to pay for said products and have them delivered to your home;
When you directly provide personal information by completing our form available on our website under the Contact Us section to request information about CLEF DE SOL and the services offered;
When you voluntarily provide personal information by contacting us at the email addresses available on our website www.clefdesol.com;
When you voluntarily provide personal information by contacting us in the chat room of the website's online store www.clefdesol.com;
When you voluntarily provide your email address to receive our newsletter.
· Through third parties:
- to finance your online purchase with Flexiti: when you click on Learn more about Flexiti Financing available in the Product section of your shopping cart and on Apply now, you are redirected to the Flexiti website.
This third party therefore collects personal information directly from you. It is therefore your responsibility to read the privacy policy applicable on this website when you register to apply for funding. Nevertheless, we ensure that this third party complies with the provisions of the LPRPSP;
· Through cookies in accordance with the terms and conditions set out in Article 11 below.
4. How do we use your personal information?
Your personal information will be used in accordance with the applicable legislation on the protection of personal information and in accordance with the consent you have given.
We may therefore use your personal information in the following circumstances and for the reasons indicated, in accordance with the framework defined above:
· In order to provide our services (process our orders) as well as to conduct our business in general, to administer and execute these services;
· To respond to requests for information from people who visit our website www.clefdesol.com;
· To send the newsletter to people who have subscribed;
· Subject to your consent to the activation of the underlying technologies, to improve our services and provide a personalized welcome, to generate statistics and to obtain a personalized consumption profile;
· In order to comply with applicable legal, regulatory or risk management obligations.
We will use personal information only for the purposes for which it was collected and for any other purposes authorized by law.
5. With whom do we share personal information?
Please note that your personal information may be shared (in addition to our authorized employees: customer service) with certain third parties, namely:
· Third-party service providers and/or partners who help us establish, manage and maintain our relationship with you and provide us with products and services.
These third parties may have access to or process personal information as part of the services they provide to us. We limit the information we provide to these service providers to only that which is reasonably necessary for them to perform their functions, and the written contracts that we have entered into with these service providers require them to take reasonable and lawful measures to ensure the confidentiality of this information, all in accordance with this privacy policy;
· to government, regulatory or law enforcement agencies when we are required to disclose this information or if we believe in good faith that such disclosure is necessary to comply with applicable laws;
· to third party purchasers in the context of any commercial transaction involving the transfer of personal information as a business asset;
The personal information that you provide to us via our website is never disclosed to third parties other than those identified above without your consent, except in the cases provided for by law.
We do not sell or exchange your personal information with other companies.
6. How long do we keep personal information?
We will keep your personal information for the fulfillment of the purposes for which this personal information was communicated to us (article 4) and for any compatible or related authorized purposes.
We will therefore cease to use and retain your personal information as soon as the purposes in question have been fulfilled. All of this is subject to the application of legal or regulatory retention periods depending on the nature of the information and the reason for which it is held and in order to settle disputes.
7. Where do we store personal information?
Your personal information is processed and stored on our servers and/or on those of our IT service provider located in Quebec.
However, your personal information may be disclosed to service providers whose facilities are located outside Quebec. You therefore consent to the transfer of your personal information to countries or provinces (other than the province of Quebec) where the rules for the protection of personal information may be different.
However, we ensure that these suppliers offer adequate protection with regard to generally known personal information protection principles by first conducting a privacy impact assessment (analysis of security issues and applicable law) and having said suppliers sign a written agreement to this effect.
8. How do we protect personal information?
We recognize that information security is an integral part of personal information confidentiality.
We implement industry best practices to ensure the protection of personal information in accordance with applicable legislation.
To this end, we maintain appropriate and reasonable physical, technical and procedural safeguards to protect your personal information against unauthorized consultation, use, disclosure, destruction and against any other breach of the protection of such information not in accordance with the legislation in force.
With regard to payment methods such as MasterCard or Visa credit cards, all your details are protected by personal information exchange encryption software on the Internet, operating at 128 bytes (bits) for the encryption keys.
Please note that no method of web transmission or electronic storage is 100% secure. CLEF DE SOL therefore cannot ensure or guarantee the security of any information you transmit to it electronically; you do so at your own risk.
CLEF DE SOL also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed by a breach of its physical, technological or administrative safeguards.
All CLEF DE SOL personnel and third-party providers whose services we may retain and who process personal information on our behalf are also contractually bound to respect the security and confidentiality of personal information.
9. Links to other sites
The CLEF DE SOL website may offer hyperlinks to other sites. The information exchanged on these sites is not subject to this privacy policy, but to that of the external site concerned, if there is one. If necessary, we invite you to consult it before communicating your personal information to third parties.
CLEF DE SOL cannot be held responsible for the policies, procedures and practices of its partners with regard to the protection of personal information.
10. What rights does a person have with regard to their personal information?
10.1 Rights of access, rectification and withdrawal of consent
To access your personal information, to request a correction to your personal information or to withdraw your consent to the communication or use of your personal information, you must send a written request to the CLEF DE SOL Privacy Officer (contact details can be found at the end of this Policy Statement).
The request for rectification must be particularly precise and must correctly identify you to allow CLEF DE SOL to adequately correct or complete the personal information deemed inaccurate or incomplete.
The request to withdraw consent may terminate the benefit of the services offered by CLEF DE SOL for the person concerned.
10.2 Processing of requests
CLEF DE SOL will normally respond to requests for access, rectification or withdrawal of consent within 30 days and in accordance with the time limits prescribed by the Law on the protection of personal information in the private sector.
All necessary assistance will be reasonably provided to data subjects who wish to access or rectify their personal information, including assistance in clarifying exactly what they are looking for.
Depending on the amount of information requested in an access request, a nominal fee may be reasonably charged to cover the costs incurred in responding to the request.
Written notification will be provided if CLEF DE SOL is required to deny the individual access to their personal information for legal, regulatory or other reasons.
10.3 Your recourse to the Commission for Access to Information
If you are not satisfied with the way in which CLEF DE SOL has handled your request for access to or rectification of your personal information, particularly in the absence of a response or an unsatisfactory response, you may refer the disagreement to the Commission d'Accès à l'Information for examination.
11. How do we use cookies?
When you use our website www.clefdesol.com, we may install a “cookie” on your computer. Cookies are small data files that are created by your web browser and placed on your computer. These cookies can have several functions, including improving the functioning of our website.
We automatically install the cookies necessary for the proper functioning of our websites, but we only install other cookies (analytical, functional, performance and uncategorized) with your consent. These cookies are disabled by default.
You can obtain more details about the cookies we use:
o When you first connect to our website, a cookie banner informs you that cookies are in use and you are invited to accept or refuse all cookies or to save your preferences (display details) regarding the use of cookies that are not essential to your browsing on our website.
o You can configure your preferences and modify your choices at any time during subsequent browsing sessions on our website by clicking on the cookie settings icon.
Our website includes links to our social networking pages (Facebook). These links allow you to follow us on our social media platforms and stay informed about our activities. These platforms install their own cookies on your devices. For more information on this subject, please refer to the cookie policies of the websites of these social media.
12. How to contact us?
If you have any questions about this privacy policy or how we handle your personal information, or to exercise your rights, please contact our Privacy Officer by email or post at the following coordinates:
LA CLEF DE SOL INC.
Attention: Privacy Officer
1515 Avenue St Jean Baptiste Suite 190
Quebec City, Quebec, Canada G2E 5E2
Email: linda@clefdesol.com
13. How do we update this privacy policy?
We may modify the content of our website and the way cookies are used.
These modifications could lead to changes in our privacy practices as well as in this privacy policy and the cookies banner on our website.
In the event of any modification, an appropriate notice will be posted on our website.
This version was updated on March 21, 2025.